Policies

MY MOBILE GROOMER LLC
GROOMING POLICIES AND OWNER AGREEMENT

HEALTH AND BEHAVIOR DISCLOSURE

The pet owner (“Owner”) confirms that their pet is healthy enough to receive grooming services and agrees to disclose all known medical conditions, medications, allergies, recent surgeries, seizures, injuries, behavioral concerns, and bite history before the appointment.

Grooming may reveal pre-existing skin, coat, or health conditions that were not previously visible. Senior pets and pets with medical conditions may be at greater risk of stress, injury, or complications during grooming. Services for these pets are provided with the Owner’s informed consent and may be modified or discontinued if My Mobile Groomer LLC determines that continuing would not be in the pet’s best interest.

 

FEAR FREE GROOMING AND SAFETY

My Mobile Groomer LLC uses Fear Free and cooperative-care methods and will make every reasonable effort to provide services in the safest and least stressful manner possible.

Some or all requested services may be modified, postponed, or discontinued if the pet becomes overly stressed, ill, aggressive, or unsafe to handle. A perfectly finished haircut is never prioritized over a pet’s physical or emotional well-being.

If an appointment must be shortened or stopped, the Owner remains responsible for the grooming time used and services already provided. Future appointments may require a modified grooming plan, a shorter appointment schedule, Owner participation, veterinary support, or referral to another professional.

 

PRICING AND PAYMENT

All quoted grooming prices are estimates. Final pricing may increase or decrease based on the time required, coat and skin condition, matting, shedding, special handling needs, the pet’s behavior and comfort level, grooming frequency, and additional services authorized by the Owner.

The Owner agrees to pay for the requested services, grooming time used, and any additional services or fees authorized by the Owner. Payment is due at the completion of the appointment.

 

MATTING AND COAT CONDITION

Severely tangled or matted coats may need to be clipped short for the pet’s safety and comfort. My Mobile Groomer LLC will recommend the safest appropriate haircut, but a specific style or coat length cannot be guaranteed when matting is present.

The Owner understands that removing a neglected or matted coat may reveal or contribute to skin irritation, bruising, redness, sores, cuts, hematomas, parasites, uneven hair growth, patchiness, or other pre-existing conditions. Additional grooming time and charges may apply.

The Owner authorizes My Mobile Groomer LLC to modify the requested haircut when reasonably necessary to protect the pet’s comfort and safety.

 

NAIL TRIMMING

Nail trimming is included when it can be performed safely. The Owner understands that a nail may bleed if the quick is exposed, particularly when nails are overgrown, dark, brittle, or difficult to trim.

If bleeding occurs during the appointment, My Mobile Groomer LLC will apply an appropriate clotting product and notify the Owner. If bleeding occurs after the appointment and does not stop promptly with gentle pressure and an appropriate clotting product, the Owner should contact a veterinarian.

 

FLEAS, TICKS, AND CONTAGIOUS CONDITIONS

The Owner agrees to disclose any known fleas, ticks, parasites, contagious illness, or suspected skin infection before the appointment.

If fleas or other external parasites are discovered, grooming may be modified or discontinued. A flea treatment and/or sanitation fee of $15–$25 may be charged based on the pet’s size and the extent of the infestation. The Owner will be notified and encouraged to consult their veterinarian regarding continued treatment.

My Mobile Groomer LLC may decline or reschedule services for a pet showing signs of a potentially contagious illness or condition.

 

VACCINATION REQUIREMENTS

Pets must meet Tennessee rabies-vaccination requirements. Proof of a current rabies vaccination or a veterinarian-documented medical exemption may be required before grooming services are provided.

DAPP and Bordetella vaccinations are highly recommended. The Owner is responsible for discussing appropriate vaccination and preventive-care recommendations with their veterinarian.

Please do not schedule grooming within 48 hours after a vaccination. If a vaccination is administered within 48 hours of an appointment, the appointment may need to be rescheduled for the pet’s comfort and safety.

 

ILLNESS, INJURY, AND VETERINARY CARE

My Mobile Groomer LLC will exercise reasonable care to help prevent injury or illness. However, grooming involves tools, equipment, water, handling, and movement, and no grooming service is completely without risk.

If an injury, illness, or concerning condition is observed, the Owner will be notified as soon as reasonably possible. In an urgent situation, My Mobile Groomer LLC may contact the pet’s veterinarian or the nearest available emergency veterinary facility. Reasonable efforts will be made to contact the Owner before veterinary care is obtained when circumstances permit.

The Owner is responsible for veterinary expenses arising from pre-existing conditions or circumstances not caused by the negligence of My Mobile Groomer LLC, except as otherwise required by law.

 

OWNER AVAILABILITY AND GROOMING-VAN SAFETY

The Owner or an authorized contact must remain reachable by phone during the grooming appointment.

For everyone’s safety, please do not approach or enter the grooming van during an appointment unless requested. Seeing the Owner unexpectedly may cause the pet to become excited or move suddenly while grooming tools are in use. Owners are welcome to call or text for an update.

 

OWNER RESPONSIBILITY

The Owner is responsible for providing accurate health and behavior information and for injuries or property damage caused by their pet’s behavior while the pet is in the care of My Mobile Groomer LLC, except to the extent caused by the negligence or unlawful conduct of My Mobile Groomer LLC.

 

CANCELLATIONS, MISSED APPOINTMENTS, AND TRIP FEES

At least 24 hours’ notice is required to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice may result in a $25 cancellation fee. This fee must be paid before another appointment can be scheduled.

A $50 no-show or trip fee will be charged when My Mobile Groomer LLC arrives for a scheduled appointment but cannot complete the visit because:

• The pet or Owner is not present
• The pet cannot be safely accessed
• Required access instructions were not provided
• The appointment was forgotten or not canceled
• Safe parking or access to the property is unavailable

Repeated cancellations, missed appointments, or access problems may result in the loss of future appointments.